2.3 Getting Better: Performance Improvement Strategies

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Conference Presentation | February 21, 2013

Files: Getting Better: Performance Improvement Strategies by Michelle Heritage (PDF | 1.24 MB | 26 slides) DRIVE: Up Performance in your CoC by Elaine de Coligny (PDF | 1.62 MB | 13 slides)

This workshop will provide examples of community strategies that encourage better performance at reducing homelessness. It will include examples of performance-based contracting and other financial incentives, reallocation, publicly recognizing providers with good outcomes, and targeting technical assistance to those with poor outcomes.

  • Elaine DeColigny, EveryOne Home, Hayward, CA
  • Michelle Heritage, Community Shelter Board, Columbus, OH
  • Otis Thornton, City of Forth Worth, Forth Worth, TX (Moderator)