4.7 Measuring and Improving System Outcomes


Conference Presentation | July 26, 2012

Files: Measuring and Improving System Outcomes by Katharine Gale (PDF | 1,65 MB | 37 slides) Continuum of Care Program Performance-Based Selection Criteria by Brooke Spellman (PDF | 266 KB | 19 slides)

Communities that successfully reduce homelessness typically focus on system-wide outcomes: reducing entries into homelessness, reducing the duration of homeless episodes, reducing returns to homelessness, and promoting stable, permanent housing. This workshop will cover how to measure these outcomes across your community and how to create incentives that promote better performance.

The powerpoint presentations for this workshop are available for download above.


  • Katharine Gale, Katharine Gale Consulting, Berkeley, CA
  • Maryanne Schretzman, Office of the Mayor, New York, NY (Moderator)
  • Brooke Spellman, Abt Associates, Inc., Bethesda, MD