Coordinated Assessment Toolkit: Evaluation

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Toolkits | March 22, 2012

Along with system-wide performance outcomes, the tools below can help communities evaluate the success of their coordinated assessment process in creating a more efficient, better-performing system.

Coordinated Assessment Questionnaire (National Alliance to End Homelessness)
This survey of consumers (people experiencing homelessness or that formerly experienced homelessness) can be used as an evaluation tool to determine if coordinated assessment is creating a shorter path for consumers between homelessness and a return to permanent housing. The questionnaire ties into the Coordinated Assessment Evaluation Tool, but can be used independently.

It is crucial that as communities move forward they include consumers in the evaluation process; after all, coordinated assessment systems are meant to serve them more efficiently. The questionnaire should be administered at consistent intervals before and after a coordinated assessment has been implemented; suggestions and responses should be taken seriously and used to aid in the process of making adjustments or changes to the assessment system. Consumers should never be pressured or mandated to take the survey. Communities should feel free to develop their own system for how the survey is administered, change the questions in the survey, and make decisions about how the consumers to be surveyed are selected.

Coordinated Assessment Evaluation Tool (National Alliance to End Homelessness)
Communities can use this tool as a quick way to assess how well their coordinated assessment system is functioning. The tool has two parts: one part should be completed before a coordinated assessment process has been implemented, and one part should be completed six months to a year after implementation. Embedded in the tool are instructions explaining how communities can gather the information needed for the evaluation. As with the other tools, communities should feel free to modify this tool as they see fit.

This toolkit includes six sections: