Cross-Cultural Situations: From Sensitivity to Competency

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Conference Presentation | February 25, 2008

Files: Color Me Homeless by Doreen Cato (PPT | 56 KB | 10 pages) Handout from Doreen Cato: Case Study (PDF | 9 KB | 2 pages)

Making decisions about housing and serving clients is often viewed from a lens that is culturally biased.  Organizations must continuously promote the skills, practices, and interactions necessary to ensure that social services are delivered in a culturally responsive and competent manner.  This workshop addressed cultural competency among your staff and board and how to build it into a program design that will lead to respectful interactions, efficient operations, and improved client outcomes.