Toolkits | October 3, 2011

Consumer Paths Questionnaire
This survey can be used as an evaluation tool to determine if coordinated entry is creating a shorter path for consumers between intake and permanent housing. The questionnaire also ties into the Coordinated Entry Evaluation Tool, but can be used independently.

It is crucial that as communities move forward they include consumers in the evaluation process – after all, coordinated intake systems are meant to serve them more efficiently. The questionnaire should be administered at consistent intervals before and after a coordinated intake has been implemented; suggestions and responses should be taken seriously and used to aid in the process of making adjustments or changes. Consumers should never be pressured or mandated to take the survey. Communities should feel free to develop their own system for how the survey is administered and how the sample of consumers to survey is selected.

Coordinated Entry Evaluation Tool
Communities can use this tool as a quick way to assess how well their coordinated entry system is functioning. The tool has two parts: one part should be completed before coordinated intake has been implemented, and one part should be completed six months to a year afterwards. Embedded in the tool are instructions explaining how communities can gather the information needed for the assessment. As with the other tools, communities should feel free to modify the tool as they see fit.

Have tools to add?
If your community has a coordinated entry process and would like to contribute materials to this toolkit (e.g., assessment forms, policy and procedure documents, etc.), please send them to Kim Walker, Capacity Building Associate.