Other | March 23, 2009
Housing Resource Coordinator Job Description
Title: Housing Resource Coordinator
Reports To: Assistant Director
Under the supervision of the Assistant Director, the Housing Resource Coordinator is responsible for working closely with the case management and intake staff in order to assist families participating in our organization’s services in identifying appropriate housing opportunities. The Housing Resource Coordinator provides training to clients in regards to different housing opportunities, budgeting, maintaining a household, and others that are deemed necessary.
As an integral part of the Housing Resource Coordinator’s responsibilities, this person is required to maintain relationships with landlords, private and non-profit, who will work with the organization’s clients. The Housing Resource Coordinator works collaboratively with the organizational team, as well as with representatives from the County Department of Housing and Community Development, County Department of Family Services, County Department of Community and Recreation Services, and with representatives of other non-profit agencies and the faith community.
Specific (Essential) Responsibilities:
- Maintain a Housing Directory which should at minimum include documentation of all contacts with housing providers including: corporation name if applicable, name of contact, address, phone, date of contact and results of contact
- Provide housing availability to the organization’s team in an efficient and timely manner
- Assist families as needed during their move into permanent housing. Such assistance may include accessing rental assistance money, donated furnishings, coordinating with volunteer movers, and coordinating transportation
- Provide housing counseling and budget training for clients to help prepare them for housing
- Develop trainings and workshops for clients and the organization’s staff, including tenant rights and responsibilities, housing discrimination, communicating with landlords and others
- Maintain documentation of trainings, budgets, housing contacts and other pertinent information in accordance with agency and best standard practice
- Follow up with all clients in the shelter regarding their housing options
- Work with the Intake & Rapid Exit Coordinator to assist clients on the county waitlist to explore alternative housing options and overcome barriers to housing
- Conduct shelter move-ins, county intakes, and crisis intakes in absence of the Intake & Rapid Exit Coordinator
- Research housing topics, collect and organize housing information for clients and organizational staff
- Conduct basic life skills workshops at the direction of supervisor
- Function as a contributing member of a multidisciplinary team with the organization’s employees, deployed staff, volunteers, and community agencies
- Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely fashion
- Complete changeover with incoming/outgoing staff by reporting days’ activities with goal of maintaining consistency throughout each shift
- Participate in staff meetings and trainings as directed by supervisor
- Be on-call status as directed by supervisor
- Other duties as assigned
- Assist in the establishment of linkages with community resources
- Ensure compliance with all agency policies
- Practice effective time management and communication skills
- Demonstrate positive role modeling for clients and contribute to the health, well being and comfort of clients
Reports to the Assistant Director
- Education and Experience: successful candidate must possess a Bachelor’s degree in human services, education, communications or related field. Experience with providing services to the homeless population preferred.
- Skills: bi-lingual in Spanish and English preferred. Experience with providing services to the homeless and low-income population. The candidate must be able to develop strong working relationships with client population, be able to relate to individuals making significant life decisions, and be supportive of individuals’ increasing independence. Must also be able to provide effective training, prepare written reports, and maintain client documentation. Basic keyboarding and computer literacy required.
- Capabilities: current certification in CPR/First Aid may be required.
- Physical Requirements: Annual TB tests required.
- Environmental Conditions: Some hours will be in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes; work requires travel and making home visits; computer use; work at a fast pace with unscheduled interruptions; responsibilities require a flexible work schedule including regular evening hours, occasional weekend hours and overtime. Some weekly evening hours are required.
Key Internal and External Relationships:
Case Management Staff, Intake and Rapid Exit Coordinator, Shelter Director, Assistant Director, and Community Coordinator, Landlords, Property Owners, County Department of Family Services, Other Non-Profits