What Gets Measured, Gets Done: A Toolkit on Performance Measurement for Ending Homelessness

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Brooke Spellman and Michelle Abbenante, Abt Associates, Inc.

Toolkits | July 25, 2008

Files: A Toolkit on Performance Measurement for Ending Homelessness (PDF | 1.83 MB | 68 pages) Exhibit 3-1: Sample Program Logic Model (PDF | 20 KB | 1 page) Exhibit 3-2: Blank One-Year Logic Model Template (PDF | 10 KB | 1 page) Exhibit 3-3: Blank Multi-Year Logic Model Template (PDF | 12 KB | 1 page) Exhibit 4-1: Program-Level Reporting (PDF | 125 KB | 2 pages) Exhibit 4-2: System-level Reporting (PDF | 22 KB | 2 pages) Exhibit 5-1: Monitoring Progress on the Ten Essentials to Ending Homelessness (PDF | 25 KB | 2 pages) Exhibit 5-2: How to Calculate a System Outcome (PDF | 30 KB | 3 pages) Exhibit 5-3: Sample Performance Measurement Framework (PDF | 21 KB | 2 pages)

This toolkit provides an overview of performance measurement 101, including how to design a system and build it from scratch, using data to manage or change a homeless system, and understanding and implementing system-level performance measurement. 

The following topics are covered: 

Chapter 1: Performance Measurement 101: What Is Performance Measurement and Why Is It Important?

Chapter 2: Outcome Logic Models: A Key Performance Measurement Concept

Chapter 3: Building a Performance Measurement System for Your Program: How to Design a System and Build It From Scratch

Chapter 4: Performance Measurement as a Management Tool for Your Community: Using Results to Manage or Change a Homeless System

Chapter 5: Measuring Big Change: How Will We Know When We End Homelessness? Understanding and Implementing System-Level Performance Measurement.

Resources include:

     
  • Performance Measurement 101 "Cheat Sheet
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  • Sample Program Logic Model
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  • Black One-Year Logic Model Template
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  • Blank Multiyear Logic Model
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  • Program-Level Reporting
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  • System-Level Reporting
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  • Measuring Progress on the Ten Essentials to Ending Homelessness
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  • How to Calculate a System Outcome
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  • Sample Performance Measurement Framework