Performance Improvement Clinic

The Alliance's Center for Capacity Building offers 1.5 day clinics to help communities reduce homelessness and perform better on outcomes included in the HEARTH Act. Clinics include group discussions, system design and modification planning sessions, and presentations on best practices.

The Performance Improvement Clinic is designed to help your community reduce homelessness and perform better on outcomes included in the HEARTH Act, such as reducing the length of homeless episodes and reducing repeat episodes of homelessness. The clinic takes place over 1.5 days and brings together leaders and stakeholders from your community.

Clinics include small and large group discussions, system (re)design and modification planning sessions, and presentations on best practices. Clinic participants will also receive hands-on technical assistance with data analysis and system assessment in preparation for the clinic and follow up support.

The Performance Improvement Clinic helps key stakeholders to:

  • Assess your community’s performance on key HEARTH performance measures;
  • Create an action plan to implement cost effective strategies that will help you reduce homelessness; and
  • Determine the most appropriate governance structure to facilitate implementation of the action plan.

Clinic Rates
Clinic fees cover training materials, preparation, and implementation support. All associated travel for training consultants will be billed based on actual costs. Community hosts are expected to book a training facility and manage training logistics including meals, travel for participants, and audio visual needs. Clinics are offered in two formats:

  • Small Group Clinics include up to 30 participants representing one to two Continuums of Care. Small Group Clinics are led by one instructor. Cost: $5,500 plus travel expenses for one instructor (approximately $1,200)
  • Large Group Clinics include up to 100 participants representing up to 10 Continuums of Care. Large Group Clinics are led by two instructors. Cost: $8,000 plus travel expenses for two instructors (approximately $2,400)

Audiences
The Performance Improvement Clinic is designed for key stakeholders:

  • Continuum of Care Leaders
  • Ten Year Plan coordinators
  • Emergency Shelter Grant administrators
  • Major funders of homelessness assistance
  • Major providers of homelessness assistance
  • Local technical assistance providers or consultants who are involved in planning and implementation
  • HMIS administrators

To schedule a clinic contact Anna Blasco. Customized versions and additional training or consulting are also available.

A number of communities have written about their experience with the Performance Improvement Clinic in the Alliance's blog, including Richmond, Virginia and Chesire County, New Hampshire. To see other blog posts related to the clinic, click here.

Spotlight

Library Resources

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Webinar | October 27, 2010
The third webinar in the Performance Improvement Clinic series has two parts. The first provides tools for assessing the impact of your community’s homelessness assistance. The second part describes important concepts for designing your homelessness assistance to better prevent and end homelessness.
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Webinar | October 19, 2010
The second webinar in the Performance Improvement Clinic series focuses on performance measurement and performance improvement strategies that can reduce homelessness. This presentation featured a performance model used in Columbus, Ohio.
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Webinar | September 23, 2010
On Wednesday, September 22, the Center for Capacity launched the Performance Improvement Clinic with a webinar explaining the implications of the HEARTH Act. For more information about the Performance Improvement Clinic, please visit the Training section.