System Design Clinic

The System Design Clinic is designed to help your community move from a collection of individual programs that address homelessness to a crisis response system that makes strategic, data driven decisions.

The National Alliance to End Homelessness’ System Design Clinic is designed to help your community move from a collection of individual programs that address homelessness to a crisis response system that makes strategic, data driven decisions. Communities work with instructors to develop concrete governance strategies and action plans for becoming a high-functioning crisis response system.

The clinic takes place over 1.5 days and brings together community leaders and stakeholders. The first full day is designed to include all Continuum of Care stakeholders, and the second half day is designed to work specifically with the members of the Continuum of Care governance board. 

Attendees receive hands-on assistance analyzing and interpreting their data through the Homeless System Evaluator and the Qualitative Assessment Tools. Clinics include interactive activities, facilitated strategic planning, and presentations on effective governance and systems planning.

Topics include:

  • Aligning community goals with federal priorities;
  • Core structures and strategies for an efficient crisis response system;
  • The role of Continuum of Care governance;
  • System-wide performance measures and prioritization criteria; and
  • Strategic resource allocation strategies.

Communities also receive three months of follow-up support to aid in implementing improvement plans. 

Cost*

  • Small Group Clinics include up to 30 participants representing one or two Continuums of Care. Small Group Clinics are led by one instructor. Cost: $6,000 plus travel expenses for one instructor (approximately $1,200)
  • Large Group Clinics include up to 100 participants representing up to 10 Continuums of Care. Large Group Clinics are led by two instructors. Cost: $8,500 plus travel expenses for two instructors (approximately $2,400)

*If the System Design Clinic cost is a concern, please contact Anna Blasco at ablasco@naeh.org.

Audiences
The System Design Clinic is designed for key stakeholders:

  • Continuum of Care Leaders
  • Ten Year Plan coordinators
  • Emergency Shelter Grant administrators
  • Major funders of homelessness assistance
  • Major providers of homelessness assistance
  • Local technical assistance providers or consultants who are involved in planning and implementation
  • HMIS administrators

To schedule a clinic contact Anna Blasco. Customized versions and additional training or consulting are also available.

A number of communities have written about their experience with the System Design Clinic, formerly called the Performance Improvement Clinic in the Alliance's blog, including Richmond, Virginia and Chesire County, New Hampshire. To see other blog posts related to the clinic, click here.

Spotlight

Library Resources

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Webinar | October 27, 2010
The third webinar in the Performance Improvement Clinic series has two parts. The first provides tools for assessing the impact of your community’s homelessness assistance. The second part describes important concepts for designing your homelessness assistance to better prevent and end homelessness.
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Webinar | October 19, 2010
The second webinar in the Performance Improvement Clinic series focuses on performance measurement and performance improvement strategies that can reduce homelessness. This presentation featured a performance model used in Columbus, Ohio.
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Webinar | September 23, 2010
On Wednesday, September 22, the Center for Capacity launched the Performance Improvement Clinic with a webinar explaining the implications of the HEARTH Act. For more information about the Performance Improvement Clinic, please visit the Training section.