Performance Measurement and Improvement

Performance improvement strategies can help your community’s homelessness assistance programs work better and achieve better outcomes. These tools will help you implement performance improvement strategies that have been used successfully by other communities.

Spotlight

Interactive Tool | October 12, 2012
The Performance Improvement Calculator is an interactive tool that allows communities to use local cost and performance data on homeless programs to model strategies that decrease homelessness.
Toolkits | January 18, 2011
The Center for Capacity Building developed a Homeless System Evaluator Tool. This tool is designed to help communities determine how well they are preventing and ending homelessness based on data from their system.
Toolkits | November 5, 2010
Columbus, OH has consistently performed well on outcomes in the HEARTH Act, including reducing length of homelessness, new, repeat, and overall homelessness.
Toolkits | October 14, 2010
The HEARTH Act requires communities meet new and aggressive goals to end homelessness. This document examines performance measurement and improvement tools and strategies that have helped Columbus, Ohio perform well on HEARTH outcomes.
Toolkits | July 25, 2008
This toolkit provides an overview of performance measurement 101, including how to design a system and build it from scratch, using data to manage or change a homeless system, and understanding and implementing system-level performance measurement.

Library Resources

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Solutions Brief | November 5, 2010
The HEARTH Act requires communities to strengthen their capacity to collect data and information across programs and improve overall system performance. The following document outlines tips and strategies for communities to maximize the use of existing data-related tools and reports for these purposes.
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Webinar | October 19, 2010
The second webinar in the Performance Improvement Clinic series focuses on performance measurement and performance improvement strategies that can reduce homelessness. This presentation featured a performance model used in Columbus, Ohio.
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Toolkits | October 15, 2010
The following scenarios are based on case studies from organizations in multiple communities, not solely Columbus, OH. The information from these cases was altered to maintain the anonymity and privacy of the subject agencies.
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Toolkits | October 15, 2010
Columbus’ continuum operates through an outcomes-based funding model that uses measurable performance standards to monitor agencies’ and systems’ progress toward achieving community goals. The community evaluates 15 system-level performance measures and more than 30 client- and program- level measures.
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Toolkits | July 25, 2008
This toolkit provides an overview of performance measurement 101, including how to design a system and build it from scratch, using data to manage or change a homeless system, and understanding and implementing system-level performance measurement.
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Conference Presentation | February 15, 2008
What does your organization do well? What could it improve? Program measurement is an important element in moving programs forward. Understanding what is effective helps program managers monitor their programs, deliver services, and secure funding. Topics included program and system-wide performance measures.